Our website address is: https://pawsnpeaks.com.
Last updated: January 10, 2026
At Paws & Peaks, we stand behind the quality of our products and want you and your pup to be fully satisfied. Please review our Returns & Refund Policy below.
1. Return Window
Customers may request a return within 14 days of receiving their order.
Requests made after this period may not be eligible for a return or refund.
2. Eligibility for Returns
To be eligible for a return, items must meet the following conditions:
- Items must be unused and unworn
- If used, items must be in original condition
Used items may be considered on a case-by-case basis. If your item has been used, please contact our customer support team to help you returning the product:
📧 pawsandpeakscanada@gmail.com
or through the Contact Us page on our website.
3. Non-Returnable Items
The following items are not eligible for return or refund:
- Clearance or sale items
- Personalized or custom products
- Gift cards
- Used dog gear that has been used for more than 10 days (for hygiene and safety reasons)
4. Refunds
- Approved refunds will be issued to the original payment method
- Shipping fees are non-refundable, unless the return is due to a defective or incorrect item
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
5. Return Shipping
- Customers are responsible for return shipping costs
- Return shipping costs are covered by Paws & Peaks only if the item is defective, damaged, or incorrect
We recommend using a trackable shipping service for returns.
6. Exchanges
We do offer exchanges for items such as different sizes or colors, subject to availability.
To request an exchange, please contact us before sending your item back.
7. Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us within 3 days of receiving your order.
To help us resolve the issue quickly, include:
- Your order number
- A description of the issue
- Clear photos of the item(s)
Send this information to:
📧 pawsandpeakscanada@gmail.com
8. Processing Time
Once your return is received and approved, please allow 7–10 business days for your refund or exchange to be processed.
Refund processing times may vary depending on your payment provider.
9. Business Location
This policy is governed by and interpreted under the laws of Ontario, Canada.
10. Contact Us
If you have any questions about our Returns & Refund Policy, please contact us:
Paws & Peaks
📧 Email: pawsandpeakscanada@gmail.com
🌐 Website: https://pawsnpeaks.com